Frequently Asked Questions

Most frequent questions and answers

It’s an internet portal (OTA) that has been approved by the Ministry of Hajj and Umrah (MoHU). It integrates easily with MAQAM and may be used to create BRN (Booking Reference Numbers) for hotels and ground transportation, which are required to issue Umrah Visas.

Globally approved Umrah agents having a valid IBAN number from the H&U Ministry can register to gain access to the portal.

With a valid IBAN number, an Umrah Agent can register on UMRAHTRIP.COM and have their account activated quickly. Contact us at 00-973-77952212 or [email protected] if the agent did not receive the log in data (User Name and Password).

We offer Air Tickets, Hotels, Services and Transportation for both our B2B and B2C Portals. Our B2C Portal offers Umrah Visa as well.

All major credit and debit cards, including Mastercard and VISA, are accepted at the hotel.

Yes, you can cancel your reservations and get a refund. However, the policies and conditions on the time period under which you can do this vary from hotel to hotel.

Depending on the requirements, size, dates, facilities, and amenities, hotels offer a wide range of rooms. For further information, go to the website.

No, the hotels do not allow pets. There is a strict no-pet policy in place.

STEP 1 (Agent) – The following will be sent by the agent:

  •       The exact name of the company as it appears on the company license, as well as the IATA registration number and date (if available).
  •       Name of the owner, nationality, and passport number Issue date and location
  •       Main office address, phone number, and email

STEP 2 (Service Provider for Umrah):

The contract shall be submitted to the agent in triplicate, signed and stamped by Umrah Companies, and Chamber of Commerce attested by Commerce and the Ministry of Foreign Affairs in every city where Chamber of Commerce will be done (Jeddah, Makkah, Madinah)

STEP 3 (Agent):

  •       All copies of the contract must be signed and stamped, and your firm’s registration and IATA must be translated into Arabic.
  •       Sets of attested Umrah Agreements + Arabic Translation of your Firm Registration & IATA by your country’s Chamber of Commerce or Tourism Ministry
  •       All copies must be attested by the Saudi Embassy.
  •       Get registered in Umrah License Ministry of Hajj after registration.
  •       For further information, go to the following link: https://umralicense.haj.gov.sa/UmrahLicensing/index.xhtml;jsessionid=nqfqPdWBgsMTGxTba P-XMmCrqi0ozgD2wDrUklu.%20?dswid=-9795
  •       Submit all copies (sets of umrah agreement + Arabic translation of IATA & Firm Registration original) to the Umrah Operator for final approval.

 

STEP 4 (Service Provider for Umrah):

  •       Obtain final approval of Ministry of Haj
  •       1 book of approved umrah agreement will be returned, together with your original firm registration and iata.
  •       uploading passport information via electronic visa services.
  •       Your BANK’s IBAN number, as well as your User ID and Password
  •       To generate BRNs, visit the OTA link to create your user ID and password.
  •       To book accommodation and transportation, go to our online portal.

5th STEP (Agent):

  •       For OTAs, you’ll need to create a user ID and password, as well as a Google authenticator.
  •       Make a transfer to your IBAN account.
  •       Start issuing umrah e-visas after submitting one approved book of umrah agreement to the Saudi embassy in your nation.

We have support team available in English & Arabic.

They can be contacted by Live chat, mail and Telephone

1) Look for Live chat: English-Arabic

2) [email protected] or [email protected]

3) Mobile: 00-973-77952212

Only pilgrims aged 18 and up are currently permitted to conduct the Umrah pilgrimage.

With a Tourist Visa, women aged 18 and up can conduct Umrah without a mahram. The Tourist Visa is valid for 30 days and permits women to enter Saudi Arabia with a single entry visa.

Only pilgrims who have completed the Covid-19 immunization are authorized to visit Saudi Arabia, aside from the (Meningitis ACWY135) vaccination. Pfizer, Moderna, Johnson & AstraZeneca vaccines are permitted in Saudi Arabia. (As a condition for Sinovac, pilgrims must take 1 dose of “booster” from Pfizer, Moderna, Johnson, or AstraZeneca.) Register the vaccines you’re getting at https://muqeem.sa/#/vaccine-registration/home and provide a copy of your vaccination confirmation slip for Saudi Arabian officials to go over.

Umrah can only be performed with an Umrah Visa or a Tourist Visa.

Yes. Umrahtrip.com allows you to customize your Umrah by selecting your own accommodations, transportation, and visas based on your preferences and budget.

Yes. Umrahtrip.com pilgrims must pass a PCR test with a negative result within 72 hours of departure before travelling for Saudi Arabia. The slip of paper with the results must be presented to Saudi Arabia.

Umrahtrip.com has a PDF version of the documents you’ll need for your Umrah, or you can contact us by email or phone.

Pilgrims using umrahtrip.com must download the Tawakkalna & Eatmarna app to their devices.

  • Tawakkalna – To keep track on pilgrims’ health and movement.
  • Eatmarna – To obtain a permit for Umrah, visiting Masjid un Nabwi, and Masjid ul Haram prayers.

Pilgrims must pass a PCR test in Saudi Arabia within three days (72 hours) of the flight date or time with a negative result before returning to their countries.

Pilgrims performing the Hajj and Umrah must cover part of their faces with a mask while in ihram (covering the mouth and nose). Every pilgrim must take precautions, including wearing masks, to avoid becoming infected with hazardous diseases.

Hand sanitizer is not najis and can be used during prayers and Umrah. Hand sanitizer containing fragrance, on the other hand, should be avoided.

The pillars and legal prerequisites of Umrah and Hajj do not include visits to Madinah and Masjid un Nabwi. Similarly, there is no obligation to visit places that are widely visited in the Makkah and Medina surrounding areas.

Eatmarna and Tawakkalna applications allow pilgrims to pre-plan for their Umrah. 

Eatmarna, which means “Let us perform Umrah,” allows pilgrims to schedule permits and appointments for Umrah and other religious ceremonies like as Tawaf and admittance to Mecca and Madinah’s two holy mosques.

Eatmarna is coupled with Tawakkalna, an app that assesses the health state of worshippers seeking access to the two holy mosques and allows users to see the crowd percentage to determine the best time to do Umrah.

 

If you don’t have an immune status on the Tawakkalna when you download the app, the registration will fail and you won’t be able to log in.

Then, by following the steps given below, you can register yourself:

Select ‘New User’ in the Eatmarna app.

Verify the validity of your Tawakkalna app.

Fill in your personal information, and an OTP will be delivered to your phone.

After entering the OTP, the registration procedure is finished.


For citizens and residents: The permit is issued through the Tawakkalna Application or the Eatmarna Application, provided that the beneficiary’s data is updated on the Absher Application, and he/she has had two doses of the vaccine on Tawakkalna Application Visitor with (tourism / work / visit / transit visa):
Register on the “Qudoom” Platform before coming to the Kingdom
After arrival, register using the Tawakkalna and Eatmarna Applications
Book an appointment for Umrah / visit / prayer / Tawaaf, and the permit will be issued through the Eatmarna Application For citizens of the Gulf Cooperation Council Countries:
– Register the proof of vaccination on the Muqeem Portal before entering the Kingdom
– After arrival, register using the Tawakkalna and Eatmarna Applications
– After updating the health status on Tawakkalna, Umrah and prayers can be booked through the Eatmarna Application based on the available capabilities of the Application

The Umrah conducted in combination with Hajj is known as Umrat al-tammatu. More specifically, the Umrah rituals are conducted first, followed by the Hajj rituals.

For citizens and residents: The permit is issued through the Tawakkalna Application or the Eatmarna Application, provided that the beneficiary’s data is updated on the Absher Application, and he/she has had two doses of the vaccine on Tawakkalna Application Visitor with (tourism / work / visit / transit visa):
Register on the “Qudoom” Platform before coming to the Kingdom
After arrival, register using the Tawakkalna and Eatmarna Applications
Book an appointment for Umrah / visit / prayer / Tawaaf, and the permit will be issued through the Eatmarna Application For citizens of the Gulf Cooperation Council Countries:
– Register the proof of vaccination on the Muqeem Portal before entering the Kingdom
– After arrival, register using the Tawakkalna and Eatmarna Applications
– After updating the health status on Tawakkalna, Umrah and prayers can be booked through the Eatmarna Application based on the available capabilities of the Application